By applying, the customer offers to enter a binding contract with Chaitanya Holidays. The application can be made in writing, in person (vocal), or by phone. By the medium of the applicant, it also becomes valid for all persons mentioned in the application, for whose contractual obligations the applicant is accountable as if he/she is accountable for his/her own contractual obligations as long as he/she has accepted such obligation through explicit and separate agreement. The contract becomes valid when accepted by Chaitanya Holidays. The acceptance is not required to take particular shape. At or immediately after conclusion of the agreement, Chaitanya Holidays will proffer a travel confirmation to the customer. The contract will be concluded on the basis of this offer if the customer accepts within the period of commitment.

With the settlement of the contract, an advanced payment can be required. Further payments are due at specified dates; complete payment is due at latest on delivery or receipt of travel documents and the journey cannot be cancelled any more.

Which services are agreed upon in the contract can be seen from the service descriptions in the accompanying literature and from the referring details mentioned in the travel confirmation. Chaitanya Holidays explicitly reserves the right to announce alterations to the descriptions as per their detailed cognizance of the same. Customers will certainly be informed of any such changes as early as feasible.

Alterations in service or price Alteration or deviation of particular travel services from the content of the travel contract that were agreed upon, for the case that they become necessary after settlement of the contract and are not brought about by Chaitanya Holidays willingly and against good faith, are only permitted if the alteration or deviation is minor and does not restrict the overall frame of the booked journey. Possible warranty claims remain untouched if the altered services are inadequate. Chaitanya Holidays reserves the right to adjust the announced and confirmed prices in case of increased transportation costs or fees for certain services such as port- and airport-fees as follows: Should there be an increase in the transportation costs existing at the time of contract settlement, especially fuel costs, Chaitanya Holidays is entitled to raise the prices on requirement of the following charging:.

a) In case of an increase referring to single seats, Chaitanya Holidays will demand payment for the enhanced amount from the traveler.

b) In other cases, the occurring additional carriage costs claimed by carrier per mean of transport will be divided by the number of seats within the mean of transport agreed upon. Chaitanya Holidays will demand the resulting increase from the traveler. Should there be an increase in port- or airport-fees existing at the time of contract settlement towards Chaitanya Holidays, the price can be raised by the accordant pro rata amount.

Chaitanya Holidays has finely segregated divisions to cater to the specific requirements of our Customer. Our Customer Service Managers (CSMs) are standing by to attend to any area that may interest you, whether it be Individual, Group, Domestic, International or Specialized tours. Call us for more information.

At Chaitanya Holidays, we are perpetually in the process of adding new itineraries to our repertoire and we are proud to have the best repertoire of tours within our industry zone. With a pleasant mix of destinations in India and abroad, we have now catered to over 500,000 customers. Call us for more information.

Chaitanya Holidays has created a vast network of offices and franchises to cater to your every travel requirement, spread all over India. Call us for more information.

Chaitanya Holidays has created a vast network of offices and franchises to cater to your every travel requirement, spread all over India. Call us for more information.

In the following cases, Chaitanya Holidays may rescind from the travel contract before the start of the journey or cancel it thereafter:
Without maintaining a deadline: Should the traveler persistently disturb the conduct of the journey in spite of a warning from Chaitanya Holidays or should he/she act in disagreement with the contract in such a way that the immediate cancellation of the contract is justified. Should Chaitanya Holidays terminate the contract, Chaitanya Holidays maintains the right to the money charged for the journey.

Up to two weeks before the start of the journey: In case that a stated or legally required minimum number of participants is not reached, should the description of the journey mention such a minimum number of participants. In any case, Chaitanya Holidays will inform the customer immediately once a necessity to cancel a journey becomes apparent and proffer the statement of cancellation without delay.

Up to four weeks before the start of the journey:Should, after making use of all possibilities, the conduct of the journey is not reasonable for Chaitanya Holidays because the booking volume for the tour is so low that, in case of accomplishment, the occurring costs will excess the economic acceptable limit for Chaitanya Holidays relating to that tour. Should the journey be cancelled due to these reasons, the customer will be refunded the money paid without delay.

Should the journey, due to at the time of contract settlement unpredictable force majeure, become considerably more difficult, dangerous, or otherwise disturbed, Chaitanya Holidays as well as the customer may rescind. Should the contract be annulled, Chaitanya Holidays may claim reasonable compensation for the services that have been delivered as well as the services that are still to be delivered until the end of the journey. Furthermore, Chaitanya Holidays is obliged to enable necessary measures for the return of the customer, especially, if the contract includes a return transport. Any additional costs are to be paid by the traveler.

Chaitanya Holidays is not liable for disturbances in services, people and property damages in connection with services that only are sold as an agency service (e.g. sport events, excursions, car rental etc.) and that are clearly labeled as outside service in the tour description and confirmation. A claim for compensation directed at Chaitanya Holidays is limited or impossible if dpomestic/international agreements or rules based thereupon obstruct claims for compensation directed at the service provider under certain circumstances or with certain barriers. Should Chaitanya Holidays take the role of a contractual air carrier, liability will be settled according to air traffic law in connection to the international treaties. These agreements generally limit liability of the air carrier in case of death or injury as well as loss or damage to luggage

The traveler is obliged to, in case of default to cooperate within the framework of applicable laws in order to avoid or minimize potential damages. The traveler is specifically obliged to inform immediately the local guides or authorities of his/her complaints. No claims for reduction will be accepted if the traveler culpably omits to report a failure.